Shipping policy
When placing the order, the customer indicates the place and address where the goods are to be received, as well as the chosen shipping company. We ship to the whole of mainland Spain and the Canary Islands. By accepting the general terms and conditions, the customer agrees to pay any customs duties or other charges that may arise.
0. Delivery times
Orders are delivered within 3–5 working days in mainland Spain; outside this area delivery will take longer and an approximate delivery time will be indicated when the order is placed. If an item is not in stock, it cannot be included in the order. If, by mistake, an order is accepted for an item that is not available, the customer will be notified immediately and, if still interested, informed of the estimated manufacturing date.
1. Shipping costs and receipt of orders
Shipping is free for orders over €130 to mainland Spain and the Balearic Islands. For orders below €130, or orders shipped outside mainland Spain or the Balearic Islands, shipping costs are shown and accepted when the order is placed and are paid by the customer.
If, on receipt, the customer finds damaged or missing products, they must report it by email to roots@treemers.com or by phone on +34 609 46 96 28.
The goods travel at the buyer's expense and risk, and the buyer is responsible for any incidents and delays occurring during transport for whatever reason. TREEMERS will handle, on behalf of the customer, the relevant claims and subsequent compensation with the contracted shipping company. Standard freight insurance pays a set amount per kilo transported and does not usually cover the full value of the goods. The customer may take out extended insurance covering the full value of the goods by contacting TREEMERS through the means indicated above.
2. Shipments abroad and to the Canary Islands, Ceuta and Melilla
Orders shipped abroad and to the Canary Islands, Ceuta and Melilla involve customs formalities payable by the buyer.
2.1. SAD (Single Administrative Document)
The SAD (DUA in Spain) is a document used to complete customs formalities relating to export, import or transit. It serves as the basis for the subsequent tax declaration and contains information about the goods, their origin, value, taxes and other details. The SAD fee is charged per shipment (not per product).
2.2. Customs formalities
The customer pays both the import SAD and the taxes charged in the destination country or territory, including IGIC for the Canary Islands and IPSI for Ceuta or Melilla. The shipping companies will contact the customer before delivery to inform them of the amount of the SAD and the local tax.
2.3. Costs for shipments to the Canary Islands
Shipments to the Canary Islands are subject to local import and/or customs duties and taxes: Canary Islands General Indirect Tax (IGIC).
The rate applied to our products is the one for clothing and footwear, which is 3%.
These percentages are applied to the value of each product.
2.4. Costs for shipments to Ceuta
Shipments to Ceuta are subject to local import and/or customs duties and taxes.
The Tax on Production, Services and Imports (IPSI) is 3%.
Note: this percentage is applied to the value of each product.
2.5. Costs for shipments to Melilla
Shipments to Melilla are subject to local import and/or customs duties and taxes. Tax on Production, Services and Imports (IPSI): 5%.
Note: this percentage is applied to the value of each product.
3. Shipping companies
Unless the buyer expressly indicates otherwise, shipments will be made with TIPSA within Spain and with GLS outside Spain. If there may be any difficulties regarding the destination or delivery times, please let us know so that we can pass them on to the shipping company.
4. Right to return goods and withdrawal period
You have the right to return your purchase within a maximum of 30 days without giving any reason.
The return period will expire 30 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods.
To request a return, you must notify us in writing at:
PI Sant Isidre I, Ctra. C16-C, km 1.800, 08272 Sant Fruitós de Bages (Barcelona, Spain). Phone: +34 609 46 96 28; email: roots@treemers.com, providing your name, home address, phone number, email address and the order reference you received by email or that you can see in your private area of the website, together with your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw, we will reimburse all payments received from you, except for shipping costs, and in any case no later than 30 days from the date on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement.
Items must be received in perfect condition, with no sign of use, with their original labels still attached to the products and in their original bag and packaging. The refund will be made once the goods have been received, or once you have provided proof of having sent back the goods, whichever is earlier, and provided that the above conditions are met.
You must return or hand over the items to:
- Puigdellívol & Treemers.
- Tax ID (CIF): B08202194
- Address: PI Sant Isidre I, Ctra. C16-C, km 1.800, 08272 Sant Fruitós de Bages (Barcelona), Spain
- Phone: +34 609 46 96 28
Without undue delay and, in any case, no later than 30 days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be met if you send back the goods before the 30-day period has expired.
You will bear the direct cost of returning the goods.
You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you wish to exchange an item, colour or model, we will not under any circumstances accept automatic exchange shipments, i.e. returning the item while expecting an immediate exchange. At Treemers we need to inspect the returned item, check that it is in the same condition as when it was sent to you, and check that we have the item you wish to exchange it for in stock. The customer pays for shipping to the address indicated, while Treemers pays for the subsequent shipment to the place indicated by the customer. Only one exchange (which may include several items) can be made per order.
Shipping and return conditions for orders (businesses)
This website (treemers.com) is owned by Treemers. The use of this website and its content is subject to the following terms and conditions.
By using this website or making a purchase through it, you are bound by these Terms and our Privacy Statement; therefore, if you do not agree with them, please leave the site.
Treemers reserves the right to update these terms and conditions whenever it deems appropriate to adapt to new legislation. Anyone registering on the website must be over 18 years of age and have the legal capacity to accept these terms. The data you provide must be true and accurate, and you are aware that they will be used to manage your request (see our Privacy Statement). Orders placed on treemers.com must be paid in full before they are shipped. In the event of payment cancellation, falsified proof of payment or other possible illegal acts, the orders will be cancelled and we will inform the relevant authorities.
If you have any questions about the Terms or the Privacy Policy, you can write to us at roots@treemers.com or call us on +34 609 46 96 28.
PUIGDELLÍVOL is a Spanish company registered in the Commercial Register with Tax ID (CIF) B08202194
Address: PI Sant Isidre I, Ctra. C16-C, km 1.800, 08272 Sant Fruitós de Bages (Barcelona), Catalonia, Spain. Contact phone: +34 609 46 96 28.
Restrictions on the use of the content of this website
All the information contained on this website has been supplied by TREEMERS as a service for the entertainment and information of its users. TREEMERS owns and holds the rights to all texts, images, products and sounds that appear on it. Any use, reproduction, sale, publication or modification of this information requires the express consent of TREEMERS.
PURCHASE PROCESS AND PAYMENT METHODS
Items are displayed on this website with at least one image, a name, their features and their colour and size variants. Your selection is collected in a list in the shopping cart, which must be paid before completing the purchase. To complete this purchase process, the user must register as a professional. The data entered will be added to our database in order to verify the user's identity. Professional users who have completed the corresponding form will have a private area on the website where they can view their purchase history. If you authorise it, you will receive information or newsletters about this website by email.
The username and password provided by the user to TREEMERS are identifying and enabling elements for accessing TREEMERS products and are personal and non-transferable. TREEMERS reserves the right to cancel the username and password, and therefore access to the website, of users who do not comply with the Terms of Use of the Website or the General Terms and Conditions of Sale applicable in each case. Once the account has been created, the user will receive a confirmation email with the details of the account. The user can then make any purchases they wish, with no minimum order.
The accepted payment methods are debit/credit card and bank transfer. In the latter case, an email will be sent to the user with the details of the account into which the payment must be made. The user must send proof of payment to roots@treemers.com, and the order will be processed once the payment has been confirmed in the account indicated to the user.
AVAILABILITY, METHOD AND DELIVERY TIMES
TREEMERS ships orders to its customers through the shipping companies TIPSA and GLS. The delivery date at the address agreed with the user depends on the availability of the product and the shipping area; this information will be provided when the purchase is completed. Shipping costs will have been shown before the order is confirmed.
All products offered on this website are usually in stock or can be shipped relatively quickly. If any item is unavailable, you will be informed in due course. TREEMERS reserves the right to ship orders in several parts if a product is unexpectedly out of stock.