Shipping and return conditions for orders (general)

At the time of placing the order, the customer indicates the place and address of receipt of the goods as well as the transport agency chosen. Shipments to the entire peninsula and Canary Islands: By accepting the general conditions, the customer agrees to pay any customs or other costs that may arise.

0. Delivery time

The delivery time for orders is 3/5 working days within the peninsular territory; outside this area the delivery time will be longer and an approximate delivery time will be indicated at the time of ordering. If an item is not in stock, it cannot be included in the order. If by mistake an order is accepted for an item that is not available, the customer will be notified immediately and, if still interested, will be informed of the estimated date of manufacture.

1. Shipping costs and receipt of orders

Shipping costs are free from 130€ of order in peninsula and Balearic Islands. In case of not exceeding this amount of 130 € or be sent outside the peninsula or Balearic Islands, are reported and accepted at the time of ordering and are borne by the customer.

If, upon receipt, the customer notices damaged or missing products, he/she should notify us by email or telephone at root@treemers.com or by calling +346771799 68.

The goods travel at the risk of the buyer, who is responsible for any possible claims and delays that may occur during transport for any reason. TREEMERS will process on behalf of the client the pertinent claims and subsequent compensation to the contracted transport agency. The usual insurance for the transport of goods compensates an amount per kilo transported and does not usually reach the total value of the goods. The customer can contract an extension of the insurance to cover the full value of the goods by contacting TREEMERS by the means indicated above.

2. Shipments to Foreign Countries, Canary Islands, Ceuta and Melilla

Orders to foreign countries and to the Canary Islands, Ceuta and Melilla are subject to customs clearance at the buyer’s expense.

2.1. DUA

The DUA is a document used for the fulfillment of customs formalities, inherent to export, import or transit. It serves as the basis for the subsequent declaration of income and constitutes a support of information on the merchandise, its origin, value, taxes and other data. The DUA fee is applied on each shipment (not on each product).

2.2. Trámites aduaneros

The customer is responsible for both the import DUA and the taxes charged in the country or place of destination, including IGIC for the Canary Islands and IPSI for Ceuta or Melilla. The transport companies contact the customer to inform him of both the amount of the SAD and the local tax before delivery.

2.3. Gastos en los envíos a Canarias

Shipments to the Canary Islands are subject to payment of import duties and taxes and / or local customs. Canary Islands General Indirect Tax (IGIC).

The rate applied to our products is 3% for clothing and footwear.

These percentages are applied to the value of each product.

2.4. Gastos en los envíos a Ceuta

Shipments to Ceuta are subject to payment of import and/or local customs duties and taxes.

The Tax on Production, Services and Imports (IPSI) is 3%.

Note: This percentage is applied to the value of each product.

2.5. Gastos en los envíos a Melilla

Shipments to Melilla are subject to payment of import and/or local customs duties and taxes. Tax on Production, Services and Imports (IPSI): 5%.

Note: This percentage is applied to the value of each product.

3. Transportation Agencies

Unless expressly indicated by the buyer, shipments will be made by TIPSA within the national territory and GLS outside it. If there may be difficulties of destination or time for collection, please let us know so that we can send them to the transport agency.

4. Right to return the goods and withdrawal period

You have the right to request the return of your purchase within a maximum period of 30 days without justification.

The deadline for return shall expire 30 days from the day you or a third party indicated by you, other than the carrier, acquires material possession of the goods.

To request a refund, you must notify us in writing ofyour request Puigdellívol
Ctra. de Berga, 8, 08272 Sant Fruitós de Bages, B telephone: +34 677 17 99 68; e-mail: roots@treemers.com, by providing us with your name, your home address, your telephone number, your telephone number and your e-mail address and the order reference that you received by e-mail or that you can consult in your private area of the website, your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

In order to meet the withdrawal period, it is sufficient that the communication concerning your exercise of the right of withdrawal is sent before the withdrawal period expires.

In case of withdrawal on your part, we will refund all payments received from you, with the exception of shipping costs and, in any case, no later than 30 days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the reimbursement.

The goods must be received in perfect condition, without any sign of use, with their original labels still attached to the products and in their original bag and packaging. The refund will be made upon receipt of the goods, or until you have provided proof of return of the goods, whichever condition is met first and provided that the above conditions are met.

You must return or deliver the items to:

Puigdellívol & Treemers.

CIF: B08202194
Address: Ctra. de Berga, 8, 08272 Sant Fruitós de Bages, B phone:+34 677 17 99 68.

Without undue delay and in any event not later than 30 days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of the 30-day period.

You must bear the direct cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

In the event that you wish to exchange an item, color or model, we will not accept automatic return shipments, i.e. returning the item pending an immediate exchange. In Treemers we need to review the returned item and verify that it is in the same condition as when it was sent to you and check that we have the item for which you wish to make the exchange. The customer is responsible for shipping to the address indicated, while Treemers is responsible for the subsequent shipment to the place where the customer indicates. Only one exchange (including several items) can be made per order.

Shipping and return conditions for orders (companies)

This website (treemers.com) is the property of Treemers The use of this website and its contents is subject to the following terms and conditions.

By using this website or making a purchase through this website, you are bound by these Terms and Conditions and our Privacy Statement, so if you do not agree to these Terms and Conditions, please exit this site.

Treemers. reserves the right to update these terms and conditions when it deems appropriate to adapt to new legislation. Whoever proceeds to register on the web must be over 18 years old and with legal capacity to accept these conditions. The data you provide must be true and correct, and whoever does so is aware that they will be used to manage your request (see our Privacy Statement).orders placed in soloclimb.es must be duly paid before shipment of the same. In case of cancellation of payment, falsification of proof of payment or other possible illegalities, orders would be cancelled and we would inform the relevant authorities.

If you have any questions regarding the Terms and Conditions or the Privacy Policy, you can write to us at: root@treemers.com or call us at +34 677 17 99 68.

PUIGDELLÍVOL. It is a Spanish company registered in the Mercantile Registry with CIF: B08202194
Address: Ctra. de Berga, 8, 08272 Sant Fruitós de Bages B, Catalunya Espanya. Contact phone number:+34 677 17 99 68.

Restrictions on the use of the contents of this website

All information contained in this website has been provided by TREEMERS as a service for the entertainment and information of its users. TREEMERS owns and holds the rights to all text, images, products and sounds that appear. Any use, reproduction, sale, publication or modification of such information must have the express consent of TREEMERS.

PURCHASE PROCESS AND PAYMENT METHODS

The articles are displayed on this website by means of at least one image, a name, the characteristics and variants of color and size. The selection will be collected in a list in the shopping cart. This list must be paid before finalizing the purchase process. To be able to carry out this purchase process, the user must register as a professional. The data to introduce will be incorporated to our database in order to be able to verify the veracity of the user. Professional users who have filled in the corresponding form, will have a private area on the web where they will be able to consult a history of their purchases. If authorized, you will receive by digital mail information or newsletters related to this portal.

The user name and password provided by the user to TREEMERS are identifying and enabling elements to access TREEMERS products and are personal and non-transferable. TREEMERS reserves the right to cancel the user and password, and therefore access to the Web, of those users who do not observe the Conditions of Use of the Portal or the General Conditions of Contract governing in each case. Once the account has been registered, the user will receive a confirmation e-mail with the details of the account created. Then, the user will be able to make the purchases that he/she wishes without minimums in the order.

The accepted methods of payment are: payment by debit/credit card and bank transfer. In the latter case, an email will be sent to the user with the information of the account to deposit the payment. The user must send a proof of payment to root@treemers.com, the order will be processed after verifying that the payment has been made in the account specified to the user.

AVAILABILITY, METHOD AND TIME OF SHIPMENT

TREEMERS sends orders to its customers through the transport companies TIPSA and GLS. The delivery date at the address agreed with the user depends on the availability of the product and the shipping area. Data that will be indicated to him when formalizing the purchase. The shipping costs will have been informed in advance to the order confirmation.

All products offered on this website are usually in stock or we can ship them relatively quickly. In case of unavailability of any reference, it will be communicated in a timely manner. TREEMERS reserves the right to send split orders, in the case of fortuitous lack of any product.

RETURN POLICY

TREEMERS would be responsible for the shipping costs in case of receiving a defective order or an error in the order configuration.

Return due to defects in transportation or shipping error

If at the time of delivery is appreciated in a visible and clear way, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport or is appreciated, in the same way, an error in the goods received, the Customer must indicate this on the waybill along with the signature of the carrier, and communicate it to TREEMERS, where we will indicate how to proceed within 24 hours of receipt of the order, to be able to urge the return of the product or items affected and thus the replacement by a new one or the refund of the price paid for it. In these cases, TREEMERS will bear the cost of return. In case of not establishing the appropriate reservations TREEMERS will understand that the delivery has been correct.

Defects in transport that are only noticeable after unpacking the product must be reported within 24 hours of receipt of the order in the manner indicated above, indicating the order number, the damage caused to the product and urging the return of the affected product and thus the replacement with a new one or refund of the price paid for it. TREEMERS will examine it and will inform you if you are entitled to a replacement. The return of those items that are not in the same condition in which you received them, or that have been used beyond the mere opening of the product will not proceed. The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming the return or replacement of the non-conforming item.

Communications

For any communication or incident related to the website, you can contact TREEMERS at the email root@treemers.com and customer service Telephone or whatsapp: +34 677 17 99 68

TREEMERS communications to the user will be made according to the data provided by the user when registering on the Web. The applicable regulations require that part of the information or communications that we send you be in writing. Therefore, you expressly agree to the use of email as a valid procedure for the remission of all communications related to the use of the Web, recognizing for contractual purposes, that any communication sent to these effects TREEMERS, comply with the legal requirements of being in writing. All of the above, without prejudice to the rights that correspond to the user recognized by law. TREEMERS disclaims any responsibility for the consequences arising from the lack of operability of the customer’s e-mail address or lack of communication, as well as the misinformation alleged by the customer arising from its lack of diligence in keeping this data updated and active.